Cancellation & Refund Policy

TRIVENI RECORDS believes in helping its customers as far as possible and has adopted a liberal cancellation policy.

Cancellation

Cancellations will be considered only if the request is made immediately after placing the order.
Cancellation may not be possible if the order has already been processed and shipping initiated.
We do not accept cancellation requests for perishable items like flowers or food, unless the product delivered is of poor quality.

For all international orders placed through the Triveni Records website, customers may request cancellation within 4 hours of placing the order. If a cancellation request is made within this period, a 14% cancellation fee on the total order value will be deducted.
The remaining balance, after deduction of the applicable cancellation fee, will be refunded to the original payment method, subject to the applicable refund processing timelines.
This deduction covers payment processing charges and other transaction-related costs associated with international orders.
By placing an international order, customers acknowledge and agree to this cancellation policy.

Report damaged or defective items to our Customer Service team on the same day of delivery.
Your complaint will be evaluated by the merchant and verified before approval.
If the product is not as shown or does not meet expectations, report this within the same day of receiving the product.
Any decision on refund or replacement will be taken after reviewing the complaint.

For products that include a manufacturer’s warranty, please contact the manufacturer directly.

If a refund is approved by TRIVENI RECORDS, it will be processed within 6–8 business days.

A parcel opening video is mandatory for claims involving broken products. Without this video, refund requests will not be accepted.