Cancellation & Refund Policy

TRIVENI RECORDS believes in helping its customers as far as possible and has adopted a liberal cancellation policy.

Cancellation

• Cancellations will be considered only if the request is made immediately after placing the order.
• Cancellation may not be possible if the order has already been processed and shipping initiated.
• We do not accept cancellation requests for perishable items like flowers or food, unless the product delivered is of poor quality.

Damaged or Defective Products

• Report damaged or defective items to our Customer Service team on the same day of delivery.
• Your complaint will be evaluated by the merchant and verified before approval.
• If the product is not as shown or does not meet expectations, report this within the same day of receiving the product.
• Any decision on refund or replacement will be taken after reviewing the complaint.

Manufacturer Warranty Items

For products that include a manufacturer’s warranty, please contact the manufacturer directly.

Refund Timeline

If a refund is approved by TRIVENI RECORDS, it will be processed within 6–8 business days.

Important Note

A parcel opening video is mandatory for claims involving broken products. Without this video, refund requests will not be accepted.